Non-technical Support

Take a look at the FAQ here for answers to your non-technical questions. And then if you need more non-Technical Support, feel free to contact us using our online form.

We have a FAQ page for Store-related Questions. For technical questions, first check the extensive online help on the How-to pages and the FAQ pages for that particular product, starting on the Products page. If the answers still elude you, then go to the Technical Support page.

Frequently Asked Questions

What's the difference between the Dreamweaver and the Standalone versions? Which one should I buy?
The Dreamweaver version is in the form of a Dreamweaver Extension, which is a plug-in for Adobe (was Macromedia) Dreamweaver. Our Extensions make using our products really easy by automating most of the steps. But if you do not use Dreameaver, fear not, our Standalone version is nicely packaged as well, and there is plenty of step-by-step help. No matter which version you buy, the results are the same. The only difference is in the steps taken to add the script to your page.
Are your scripts Standards compliant and browser friendly?
Indeed they are. That is one of our primary foci (or focuses for those of you who were not forced to take Latin.).
Can I use your script with Dreamweaver Template or Child pages?
Sure. We go to special lengths so our Dreamweaver Extensions can be added easily to Templates when reasonable and with their Children always.. For example divaFAQ can be added easily to a Child page, but it makes no sense to add it to the Template itself: each FAQ page is likely to have different IDs, and possibly different toggler button text, so you'd only want to add divaFAQ to the individual Child pages anyway.. On the other hand adding divaGPS to a Template makes a lot of sense (assuming Templates ever make sense!), so indeed you can add that product to either a Template OR to a Child. The nice thing is, to use our products you need not do any special coding for Templates or Children, or to take any special steps. They just work. Go ahead. You'll see.
How come your prices are so reasonable?
We believe in a democratic, and neutral, web. One way to promote that ideal is to price our products reasonably (and make up for it in volume, so tell your friends and colleagues!)
How do I get help when I need it?
When you have a problem or a question that is not answered on our detailed How-to and FAQ pages, we are very happy to assist you personally. For nontechnical Questions use our Contact Form, and for Technical Questions use our Support Ticket system, or simply give us a call. (Our daytime-only phone support is in California, USA at GMT-8)
Is it possible to run another script on a page where I am using one of yours?
Our scripts use the latest javascript methods to integrate smoothly with existing scripts on your page. There may be an occasion when you might have to move our script to a position last in the Head of your document, although we have not seen this yet in the real world. Let us know if you ever find this is needed! But, sigh... IE5mac is a bit of an exception: If you wish to support that browser, you will need to move any hard-coded onload events that might be present in the <body> tag into a window.onload function. But that's easy. Here's how to get rid of body tag onload events.
In what browsers do your scripts work? How about IE5 Mac?
Our scripts work not only in all modern browsers that we've tested, but they are also designed to work on IE5mac 5.2. In fact the only special requirement for our scripts to work in IE5mac 5.2 is in the Question above.
Will your website function with Javascript turned Off. How about with Cookies Off?
The site will be perfectly functional with Javascript and/or Cookies turned Off. Certain things will change, but all the utility will be intact. For example the Shopping procedure will be different but perfectly functional. See the StoreFAQ for more details.